QA Specialist (Service Quality and Operation) – Call Centre

Responsibilities:

-          You will be responsible for the Quality and Accessibility management for the Inbound Telesales team and monitor/review the team's sales performance on a daily basis.

-          You will also assist the Head of Section to oversee the operations and handle second level enquiries/feedback from the customers. You will also be in charge of the manpower planning of the team and handle sales reviews with the Head of Section and Team Leaders.

Requirements:

-          Diploma holder with at least 1-2 year experience in Inbound telesales

-          Candidates with experience in doing QA and call centre operations will be preferred

-          Able to use Microsoft Excel

-          Energetic, innovative and able to work with people of all levels

-          Singaporeans/ Singapore PR Preferred

Customer Service – 5 Openings (Permanent/ Contract Call centre)

Responsibilities:

-          Provides online sales support by assisting customers with their online purchases through online chat services and convert chat opportunities into sales.

-          Required to undertake consultative selling online and grow customer revenue through up-selling and cross-selling opportunities, with the ability to provide suitable solutions to customers and influence buying-decision.

-          Resolve all applicable chats at first point of contact to avoid repetitive enquiries.

-          Resolve customer complaints within specified timeframes and ensure commitments are followed through to resolution.

-          Pass on customer feedback/complaints to the relevant departments and advise customer of timeframe to resolve.

Requirements:

-          Diploma in IT/Business certificate with at least 6 months’ experience in Sales/Customer Service.

-          Excellent communication skills in the English language, both verbal and written (particularly with grammar and professionalism), and a second language.

-          Customer service and call centre experience is an advantage

-          Excellent key-board skills, with the ability to multi-task with several online applications at one time.

-          Ability to understand and use the technology, including keen awareness of the social media.

-          Customer service oriented, target-driven, self motivated and willing to take on challenges.

-          A team player, must enjoy a fast-paced and dynamic environment, with proven ability to manage stress in a high volume work environment.

-          Singaporeans/PR’s preferred.

Customer Service (Call centre)

Responsibilities:

-          Handle phone enquiries from the policyholders.

-          To work harmoniously with the team members to provide excellent customer service.

-          To be able to meeting the key performance indicators on a monthly basis is necessary.

Requirements:

-          Minimum Diploma or Degree holder (ideally with financial background and a little IT savvy)

-          Must have at least minimum 1 year customer service experience.

-          Able to work in shift rotation basis including weekends. (Shift allowance will be provided).

-          Should be able to pass the 1 month training.

-          Singaporeans/ Singapore PR preferred

-          Excellent communication skills in English and Mandarin is preferred (Will handle Chinese customers)

Admin Officer

-          Proficient in Excel and Microsoft office tools

-          Min ‘O’ level and above

-          Bilingual in English and Mandarin is preferred (Will deal with Chinese clients)

-          Singaporean and PR only

-          Able to start immediately