IT Outsourcing Services tailored to your business

Due to strong demands for IT talents and IT professionals and the difficulties to source and deploy suitable IT talents on a timely basis to meet project timelines, many corporations and companies have embraced and worked with third party companies to handle the full spectrum of their IT staffing needs, including recruitment and selection, onboarding, ongoing staff management, payroll processing, resignation and termination, as well as staff replacement and exit arrangement.

EPS Computer Systems Pte Ltd is a specialist IT manpower outsourcing service provider.  We are well-versed with all aspects of IT skill-sets, from software applications and E-commerce development tools, technical support, network and system infrastructure.  We also have IT talent pools who range from working-level technical staff, all the way to project manager and IT director.  Based on your requirements, we could put together a dedicated IT team who are then deployed to your worksite to undertake your stipulated IT projects, or to operate your day-to-day IT operations.

There are many benefits of using IT manpower outsourcing service or IT managed services, which include but not limited to the following:

  1. You no longer need to worry about the problems and challenges in trying to source and recruit IT talents. We will help to identify and deploy suitably qualified IT talents to your organization to carry out the necessary works.
  1. You no longer need to manage the higher attrition rate amongst the IT talents as we will help to ensure timely deployment of replacement IT candidates where required. We also have staff retention incentives in-place which will also help to retain and to motivate the IT talents to stay on the assigned projects.
  1. Some of the IT projects have project cycles and you may only require certain IT talents for a specified period of time, and therefore, there is no need to employ the IT candidates on a full-time permanent basis. Our IT manpower outsourcing model allows you to scale up or scale down on the IT talents required based on project cycles to meet with your internal demands.
  1. There could be a subset of specific IT functions which you may wish to outsource to us so that you internal IT team could focus on more important IT projects of strategic value to your organization. Some of these IT functions may be day-to-day IT technical and desktop support services, or IT application system maintenance and operation.  By outsourcing non-core IT functions to us, you are also freeing up your internal IT resources to focus on more important corporate IT projects.
  1. In addition to Singaporean and Singapore PR staff, we have the capability to source and deploy suitable IT talents from around the region, including Japan. We will take charge of all their work pass applications under our company’s foreign quota and this will help to remove any work pass constraints which you might have when hiring foreign IT talents.   Having said this, our company’s policy is to have a strong Singaporean core workforce and we will continue to embrace and uphold this policy when servicing our customers.
  1. You will enjoy mid to long-term cost-savings when outsourcing to us as we can help to source and deploy IT talents who have the requisite technical skill-sets to carry out the tasks well, and yet still work within your reasonable IT budgets. Our pricing model offers flexibility and cost-effectiveness to best suit your needs.
  1. We have regional operations and where required, we can propose a regional service model which can cover multiple countries in the ASEAN region and you will enjoy a one-stop management service right here in Singapore and let us take care of your regional IT staffing needs.
  1. We believe in offering the highest quality services to our clients. To this end, we have obtained an international quality service standard (ISO 9001-2015) specifically for our IT manpower outsourcing services.   This helps us to ensure the robustness and comprehensiveness of the processes involving our full IT manpower outsourcing service, thereby ensuring that we provide a first-rate quality service to you, our treasured customer.

IT functions EPS provides in IT outsourcing services

  1. Onsite desktop and technical support
  2. System and Server Implementation and Maintenance
  3. IT Call Center and Customer Support
  4. Software Development / Mobile Apps Development
  5. IT Shared Services

1. Onsite Desktop and Technical Support

EPS will deploy its technical specialist(s) to be based onsite to provide day-to-day desktop and technical support services. This would include all desktop, notebook, printers and other related hardware and accessories.

In addition, the technical specialist(s) will also help to install software and applications to desktop and notebooks and to setup and maintain email accounts. In short, our friendly specialists will ensure that your day-to-day technical issues and problems are resolved on a timely manner.


2. System and Server Implementation and Maintenance

Whether you are installing MS server, Linux or UNIX server, our system and network engineer(s) will be at hand to assist the tasks are executed to ensure a smooth operation. In addition to the servers, they will also take care of connectivity issues, system interface, other system and network connections and all related hardware and software matters. They are competent to ensure the configuration and installation are done seamlessly and to comply with industry standard.


3. IT Call Center and Customer Service

Some of our global clients engage us to manage their global and regional IT call center and customer support services. Our IT call center and customer service specialists are deployed at the call center facilities to respond to telephone calls and email queries to provide technical resolution suggestions. They are well-trained front-line support personnel with strong customer management expertise to provide first-line resolution in line with established call center key performance indicators. In cases where the issue required deep technical analysis and resolution, our specialists will activate the level 2 or deep support teams to provide deeper technical resolution.


4. Software Development / Mobile Apps Development

Although we do not offer turnkey software development services, EPS has a large pool of highly qualified and experienced software developers and project managers who are well-versed with software development tools such as Java, Dot Net, IOS and Android application. We could deploy
these software professionals to work onsite at our client’s office on a contract staffing arrangement. We can also deploy highly specialized software professionals who are well-versed with SAP, banking Applications, etc.


5. IT Shared Services

EPS currently support global projects with social media companies to provide technical support and content review and management services. Our shared service professionals also have specific language capability, including strong verbal and written skills in Chinese, Japanese, Korean, Hindi, etc. We also provide support to MS office applications and clients’ internal application systems.


Embracing IT Outsourcing service

It makes strong business sense for many of our client organizations to embrace IT outsourcing as a service model to leverage on EPS’ expertise to deliver the required IT services to their internal users, so that our clients can in turn focus on their core business functions instead. This creates a win-win arrangement and takes away the many challenges posed by the fast changing IT technologies and infrastructure. EPS, together with its highly competent IT staff, are able to offer a first-rate IT services to our clients.

EPS Consultants provides a full spectrum of IT recruitment & It staffing solutions including:

We find the best IT talents for your business with our experienced team of IT recruitment consultants.

We have a proven track record of providing IT contract staffing services for our clients at low cost.

Outsource your IT related recruitment needs to us and we’ll take care of the rest to suit your business needs.

Get in touch with us!

At EPS Consultants, we strive to provide the best service for our clients. Get in touch with us about your staffing needs.

EPS Singapore

EPS Singapore is a trusted HR partner for local and global companies. Our comprehensive staffing solutions include general recruitment, IT recruitment, candidate contingency and executive search, contract staffing, manpower outsourcing and recruitment process outsourcing (RPO).

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