It makes strong business sense for many organizations to embrace IT Outsourcing as a service model to leverage on expertise to deliver the required IT services to their internal users so that companies can in turn focus on their core business functions. One of the most common difficulties faced by companies’ IT team is keeping up with the vast range of IT functions that are constantly transforming and developing. With a mutually beneficial partnership between the organisation and a proficient service provider, it takes away the many challenges posed by the fast-changing IT technologies and infrastructure.
IT Outsourcing refers to the strategic engagement of external IT services providers to effectively deliver IT-enabled business processes with functions ranging from infrastructure to software development, maintenance, and support.
Engaging an IT Outsourcing company is more cost-efficient than building an in-house IT management team.
By working closely with these strategic suppliers, companies can off-load these duties to take advantage of the cost savings with minimal capital outlay.
Outsourcing IT services allow businesses to tap into more substantial business technology resources.
It is only natural that they are experts in what they do and have the capabilities to support companies’ IT operations with their technical expertise that present employees may not offer.
By outsourcing IT services, companies are able to free up internal resources and manpower, giving them the ability to channel additional budget towards the main functions of the business.
EPS, together with its highly competent IT staff, are able to offer comprehensive first-rate IT services to our clients. Our IT capabilities are designed to be more scalable, agile, credible, and responsive to your business industry, model, and requirements. At EPS, we strive to deliver exceeding results consistently.
We understand that in the world of IT, technical faults and issues are bound to occur. Our consultants are realistic and do not over-promise. However, an open and responsive communication channel is guaranteed. In the event of any problem faced by clients, EPS will always be there to provide solutions.
EPS will deploy its technical specialist(s) to be based on-site to provide day-to-day desktop and technical support services. This would include all desktop, notebook, printers, and other related hardware and accessories.
In addition, the technical specialist(s) will also help to install software and applications to desktop and notebooks and set up and maintain email accounts. In short, our friendly specialists will ensure that your day-to-day technical issues and problems are resolved in a timely manner.
Whether you are installing MS server, Linux, or UNIX server, our system and network engineer(s) will be at hand to assist the tasks that are executed to ensure a smooth operation. In addition to the servers, they will also take care of connectivity issues, system interface, other system and network connections, and all related hardware and software matters. They are competent to ensure the configuration and installation are done seamlessly and to comply with industry standards.
Although we do not offer turnkey software development services, EPS has a large pool of highly qualified and experienced software developers and project managers who are well-versed with software development tools such as Java, Dot Net, IOS, and Android application. We could deploy
these software professionals to work onsite at our client’s office on a contract staffing arrangement. We can also deploy highly specialized software professionals who are well-versed with SAP, banking Applications, etc.
Some of our global clients engage us to manage their global and regional IT call center and customer support services. Our IT call center and customer service specialists are deployed at the call center facilities to respond to telephone calls and email queries to provide technical resolution suggestions. They are well-trained front-line support personnel with strong customer management expertise to provide first-line resolution in line with established call center key performance indicators. In cases where the issue required deep technical analysis and resolution, our specialists will activate level 2 or deep support teams to provide deeper technical resolution.
EPS currently supports global projects with social media companies to provide technical support and content review and management services. Our shared service professionals also have specific language capability, including strong verbal and written skills in Chinese, Japanese, Korean, Hindi, etc. We also provide support to MS office applications and clients’ internal application systems.
A dedicated account service manager will be appointed and take charge of the project. Client will submit the project details to the point of contact.
Discussions will be held for EPS to understand the requirements of the project better.
Upon understanding the specifics of the projects, the team in charge will hold internal discussion to decide on the methodology, and tools required for the project.
EPS will officially take charge of the IT function and be responsible for all the agreed deliverables.
EPS Singapore is a trusted Recruitment partner for local and global clients. Our wide range of staffing solutions include general recruitment, IT recruitment, candidate contingency and executive search, contract staffing, manpower outsourcing and recruitment process outsourcing (RPO).
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